Client Spotlight – Dogfish Head Alehouse
With a tagline like “Off-Centered Food and Drink for Off-Centered People,” you wouldn’t think the folks at Dogfish Head Alehouse are fanatics about customer service. But you’d be wrong. In fact, the casual eats and beer-centric concept is so serious about their culture and guest experience, they turn to ServiceSense for the objective feedback and insights they need to spot opportunities for improvement, target training and reward high-performing managers. The results? In an industry burdened with manager churn near 100%, Dogfish’s two-year turnover rate is less than 10%.
Dogfish Head Alehouse, Rockville, MD
ServiceSense Client since 2007