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Client Spotlight – The Habit Burger Grill

Measuring Customer Service

How does a 50-year-old burger chain increase revenue 23% in a category dominated by global giants?  By focusing on The Habit Difference: our people.  In the 15 years since The Habit and ServiceSense have teamed up, the brand has focused on delivering great customer service by training team members to respect their job, the guests and each other.  Insights from ServiceSense have helped to highlight successes and reinforce areas that are important to guests and are key to bringing The Habit Culture to life in the restaurants.


The Habit Burger Grill – Irvine, CA
265 Locations
ServiceSense Client since 2004


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