ServiceSense is committed to protecting the personal data we collect, store, and process for active and prospective marketing research clients. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, ServiceSense uses a range of physical, technical, and administrative measures to safeguard your Personal Information.
Cookies & Other Tracking Technology
ServiceSense and our analytics provider use standard internet technology such as cookies, web beacons, and other navigational information to track visitor interactions with our websites both on an aggregated basis, in order to improve our site and understand visitor usage.
How and when we collect Personal Information
- When you complete a form on our website or request a bid and we ask for your contact information.
- When you give us your business card or meet with us at an industry conference.
- When you confirm a research study with us, we ask you to provide billing information.
How Personal Information is Stored
Your information is stored in a secure, proprietary data management software platform. Our project management and accounting software is used to process information from this system and is in turn governed by system security and strict data protection protocols.
We may disclose your Personal Information to members of our project team on an “as-needed” basis, for the purpose of providing requested services.
ServiceSense uses robust organizational, technical, and administrative measures to protect Personal Information within our company. This includes security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Information, please be aware that no transmission or security system is guaranteed to be 100% secure from intrusion or hacking, and there is always some risk assumed by sharing Personal Information online.
How Personal Information is Used
ServiceSense uses contact and order information you provide to communicate with you when you request information about our services.
We may use this information to provide you with targeted, personalized information about ServiceSense and industry news, services, promotions, events, and content that may be of interest to you. Our marketing communications always include a link to opt out.
If you provide us Personal Information, we will never share or sell that information for commercial purposes. We will only use that information for the specific reason for which it was provided to us.
ServiceSense may use information collected to improve its websites and services, and to personalize your experience on our website and our communications. We may receive reports based on the use of these technologies.
Companies Who Work with Us
We may provide your Personal Information to companies that provide services to help us with our business activities. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
Links to Other Websites
Changes in Ownership
If our company or assets are acquired by another company, that company would receive all information collected by ServiceSense. In such an event, you would be notified by email or a notice on our website of any changes of ownership, and given the opportunity to opt out.
Every marketing email contains information on how to opt out of future marketing and non-transactional communications.
You may contact us to update or change your information.
You may request access to your information or request for your information to be erased entirely. For your protection, we may only process such requests with respect to the particular email address that you use to send us your request. We may need to verify your identity before implementing your request. Information will be retained if needed for record keeping purposes and/or to complete any transactions that you began prior to requesting such access, change, or deletion.
How to Contact Us Regarding Your Privacy
Please contact [email protected] to:
- Change or update your Personal Information
- Access the Personal Information we may hold about you
- If you have reason to believe that the information we may hold about you is not secure
- Request erasure of your Personal Information
General Inquiries, Concerns, or Complaints Relating to Your Personal Information
If you wish to contact us about client privacy, you may email us at [email protected].
Changes to This Policy